FAQ

EASY ANSWERS TO THE MOST FREQUENTLY ASK QUESTIONS...

WHY SOY?
​ 1 | SOY WAX BURNS LONGER THAN PARAFFIN
​ 2 |SOY IS 100% BIODEGRADABLE WHILE PARAFFIN IS NOT
 3 |​SOY IS DERIVED FROM NATURAL VEGETALBES WHILE PARAFFIN IS A REFINED GASOLINE BY-PRODUCT
​ 4 |SOY SPILLS CLEAN UP SIMPLY WITH SOAP & WATER
 5 |SOY RELEASES FRAGRANCE EASIER THAN PARAFFIN GIVING TREMENDOUS SCENT THROW
​ 6 |SOY WAX PURCHASES SUPPORT AMERICAN FAMRERS

​WHY ARE POURED CANDLES WHITE?
​OUR CANDLES ARE NATURALLY COLORED, NO ADDED ARTIFICIAL DYES.  WE DECIDED ON THIS FOR 2 REASONS! 

1 | COLORANTS CAN CAUSE WICKS TO PLUG, CREATING A LESSENED SCENT THROW WHILE BURNING.

2 | THE SIMPLE & CHIC WHITE COLOR WITH A BLACK LABEL FITS INTO EVERYONE'S HOME OR SPACE, AND WE LOVE THAT!

​WHY DOES THE "WHITE COLOR" VARY?
THE FINISHED COLOR OF OUR CANDLES VARY DEPENDING ON THE SCENT.  SINCE POURED CANDLES ARE NATURAL IN COLOR THE FRAGRANCE OILS DETERMINES THE FINISHED PRODUCT.  SOME OILS CAUSE A CREAMY WHITE INSTEAD OF THE CRISP CLEAN WHITE THAT OTHERS HAVE.

​HOW DO I GET THE MOST OUT OF MY CANDLE?
IS IT NORMAL FOR MY CANDLE TO GET DARKER OR YELLOW WITH TIME? 
​YES!!!  EACH FRAGRANCE OIL CURES DIFFERENTLY.  AGAIN, LEAVING OUR CANDLES NATURALLY COLORED RESULTS IN A SLIGHTLY DIFFERENT FINISH WITH EACH AS THEY CURE!

​DO YOU HAVE A RETAIL STORE?
​WE DO NOT CURRENTLY HAVE A RETAIL LOCATION.  YOU CAN PURCHASE POURED PRODUCTS SEVERAL WAYS...
​ 1. ON OUR WEBSITE (YOU ARE HERE!)
​ 2. WITH A RETAILER, PLEASE SEE OUR "RETAILERS TAB"
​ 3. JOIN US AT ONE OF OUR UPCOMING VENDOR SHOWS OR OPEN HOUSES!

​WHERE CAN I FIND YOU?​

OUR RETAIL LOCATION IN KALONA | 609 A AVENUE. PLEASE NOTE WE ARE ONLY OPEN ON OCCASSION! OR FOLLOW US ON FACEBOOK FOR A FULL LIST OF UPCOMING EVENTS!

DO YOU OFFER WHOLESALE?
YES!  IF YOU ARE A RETAILER INTERESTED IN A WHOLESALE PLEASE USE OUR "CONTACT" TAB TO REQUEST A WHOLESALE ACCOUNT!

​HOW SOON WILL MY ORDER SHIP?
​MOST ORDERS SHIP IN 2 TO 5 BUSINESS DAYS!  ON THE OCCASSION THAT WE ARE OUT OF A PRODUCT IT MAY TAKE UP TO 7 DAYS TO SHIP!

​WHAT IF MY CANDLE ARRIVES DAMAGED?
​ALTHOUGH WE DON'T HAVE MANY PROBLEMS, THE OCCASIONAL ACCIDENT HAPPENS!  IF YOUR POURED PRODUCT COMES DAMAGED OR BROKEN PLEASE TAKE THE FOLLOWING STEPS...
​ 1. EMAIL US TO LET US KNOW THE DAMAGE.
​ 2. PLEASE TO A FEW PHOTOS ON YOUR PHONE OF THE DAMAGED PRODUCT & BOX IT ARRIVED IN, WE NEED THESE TO SUBMIT A CLAIM.
​ 3. WE WILL GLADLY SEND THE REPLACEMENT OUT RIGHT AWAY!